Sprecher, E., Conroy, K., Chan, J., Lakin, P. R., & Cox, J. (2018). Utilization of Patient Navigators in an Urban Academic Pediatric Primary Care Practice. Clinical pediatrics, 57(10), 1154–1160. https://doi.org/10.1177/0009922818759318
Intervention Components (click on component to see a list of all articles that use that intervention): Patient Navigation (Assistance),
Intervention Description: The intervention in the study involved the implementation of patient navigators (PNs) in a pediatric primary care practice. The PNs were bachelor's-level staff trained to assist with patient and family needs, such as referrals to Medicaid-sponsored transportation services, assisting parents in filling out challenging paperwork, and coordinating appointments. Providers referred patients to PNs via an order in the electronic medical record (EMR) or by paging the on-call PN. The PNs received training by social work staff, and biweekly, they met with clinic social work and nursing staff to review cases and iteratively learn from their experiences. The PNs' role was formalized in the fall of 2014 to focus on assisting families with adherence to follow-up visits and subspecialty referrals, accessing developmental services, overcoming transportation barriers, and transitioning to adult care. The study also distinguished PNs from both resource specialists, who handled concrete resource needs, and social work staff, who focused on more complex psychosocial concerns,.
Intervention Results: PNs tracked referral processes and a subset of PN referrals was assessed for markers of successful referrals. The most common reasons for referral were assistance overcoming barriers to care (46%), developmental concerns (38%), and adherence/care coordination concerns (14%). Significant predictors of referral were younger age, medical complexity, public insurance, male sex, and higher rates of no-show to visits in primary or subspecialist care. The majority of referrals were resolved. The referrals for process-oriented needs were significantly more successful than those for other concerns.
Conclusion: Yes, the study reports several statistically significant findings. For example, the study found that successful referral to patient navigators was significantly associated with private payor, Asian American ethnicity, medical complexity, younger age, type of patient navigator referral, provider type referring to patient navigators, longer time spent on referral, fewer no-shows, and more completed visits. Additionally, the study identified factors significantly associated with successful referrals to patient navigators on multivariate analysis, such as the reason for referral. These findings indicate the presence of statistically significant associations within the study.
Study Design: The study design is a retrospective analysis conducted in a clinical setting. It involves tracking the outcomes of patient navigator referrals and analyzing the factors associated with successful referrals. The study also includes demographic data on both referred and nonreferred clinic patients, indicating a retrospective observational study design.
Setting: The study was conducted at one large hospital-based pediatric primary care clinic serving more than 16,000 patients who are predominantly publicly insured and nonwhite. The clinic is located in an urban area.
Population of Focus: The target audience for the study is healthcare providers, administrators, and researchers who are interested in improving access to care for vulnerable populations, particularly children with medical complexity, low health literacy, or limited English proficiency. The study may also be of interest to patient navigators and other healthcare professionals who work with underserved populations.
Sample Size: The sample size for the study is not explicitly mentioned in the provided excerpts. However, the study mentions a subset of 1109 patient navigator referrals that were assessed for predictors of a successful referral. This subset represents a portion of the overall sample size used in the study.
Age Range: The age group discussed in the article varies, but it includes infants, toddlers, school-age children, and adolescents. The study found that referral to patient navigators was more likely for children under 3 years of age.
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