Heidemann, D. L., Adhami, A., Nair, A., Haftka-George, A., Zaidan, M., Seshadri, V., Tang, A., & Willens, D. E. (2021). Using a Frontline Staff Intervention to Improve Cervical Cancer Screening in a Large Academic Internal Medicine Clinic. Journal of general internal medicine, 36(9), 2608–2614. https://doi.org/10.1007/s11606-021-06865-8 Access Abstract
NPM: 1: Well-Woman Visit
Intervention Components (click on component to see a list of all articles that use that intervention): PATIENT_CONSUMER, Patient Reminder/Invitation, Incentives, HEALTH_CARE_PROVIDER_PRACTICE, Provider Training/Education, Residents/Medical Students
Intervention Description: Phase 1 lasted 9 months and implemented CCS patient outreach, patient financial incentives, and clinic staff education. Phase 2 lasted 9 months and involved a workflow change in which MAs identified candidates for CCS during patient check-in. Feedback spanned the entire study period.
Conclusion: The rate of CCS increased by 5% after a systematic 2-phase organizational intervention that empowered MAs to remind, identify, and prepare candidates during check-in for CCS.
Significant Findings: yes
Setting: Urban academic internal medicine clinic
Target Audience: Women ages 21-64 eligible for cervical cancer screening