Search Results: MCHLine

Annotation: This report presents results of a survey of parents with children and adolescents ages 2 to 17 to measure parents' attitudes about food marketing and other influences on children's eating habits and their support for policies to promote healthy eating for their children. Topics include parents' opinions about food industry self-regulation, including the ages of children who should be protected from unhealthy food marketing and whether they believe that individual food companies have delivered on their pledges to limit food advertising to children. The report also examines parents' willingness to participate in a variety of actions to encourage companies to reduce unhealthy food marketing to their children. A series of infographics is also available.

Contact: Rudd Center for Food Policy and Obesity, University of Connecticut, One Constitution Plaza, Suite 600, Hartford, CT 06511, Telephone: (860) 380-1000 Fax: (860) 509-0009 E-mail: [email protected] Web Site: http://www.uconnruddcenter.org Available from the website.

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• Infographics

Keywords: Adolescents, Advocacy, Beliefs, Children, Consumer satisfaction, Consumer surveys, Food consumption, Marketing, Nutrition, Parent participation, Parenting attitudes, Policy development

Annotation: This report examines the proportion and characteristics of Medicaid beneficiaries served in fee-for-service arrangements and federal and state resources to help them find participating providers and report related challenges. A discussion of state actions to address access challenges is included. The report addresses medical care and specialty services such as behavioral/mental health care, oral health care, vision care, pharmacies, and ancillary services such as transportation and translation and sign language services.

Contact: U.S. Government Accountability Office, 441 G Street, N.W., Washington, DC 20548, Telephone: (202) 512-3000 Secondary Telephone: E-mail: [email protected] Web Site: http://www.gao.gov Available at no charge. Document Number: GAO-16-809.

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Keywords: Access to health care, Barriers, Consumer satisfaction, Family support services, Hotlines, Information sources, Low income groups, Medicaid, Oral health, Provider participation, Service delivery systems, State programs

Annotation: This guide defines multidisciplinary rounds and describes their role in improving the quality, safety, and patient experience of care. Topics include key components of reliable multidisciplinary rounds; potential impact on outcomes; examples of success; fundamentals for forming the team, setting aims, and testing changes on a small scale; and tips for getting started and for successfully implementing multidisciplinary rounds.

Contact: Institute for Healthcare Improvement , 20 University Road, Seventh Floor , Cambridge , MA 02138, Telephone: (617) 301-4800 Secondary Telephone: (866) 787-0831 Fax: (617) 301-4830 E-mail: [email protected] Web Site: http://www.ihi.org Available from the website.

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Keywords: Consumer satisfaction, Health care delivery, Model programs, Multidisciplinary teams, Outcome and process assessment, Planning, Program development, Program improvement, Quality assurance, Safety

Annotation: This report summarizes findings from a survey to explore the oral health attitudes and behaviors of expectant and new mothers. Topics include women's self-rating of oral health before and during pregnancy and oral health problems reported during pregnancy; dental checkup participation and coverage, frequency, and cost concerns; routines impacting oral health; participation in healthy pregnancy programs; and the impact of pediatricians' and other health professionals' discussions of oral hygiene habits.

Contact: Cigna, 900 Cottage Grove Road, Bloomfield, CT 06002, Web Site: http://www.cigna.com Available from the website.

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Keywords: Consumer satisfaction, Dental care, Dental insurance, Health attitudes, Health behavior, Health insurance, Infants, Mothers, Oral health, Oral hygiene, Participation, Pregnant women, Primary care, Service integration

Annotation: This brief presents public awareness about and knowledge of the Affordable Care Act's pediatric dental insurance provision, the consumer experience when shopping for dental insurance within the health insurance marketplaces, and consumer preferences related to medical and dental insurance. Contents include information about the data source and methods, results, and a discussion.

Contact: American Dental Association, Health Policy Institute, 211 East Chicago Avenue, Chicago, IL 60611-2678, Telephone: (312) 440-2500 Web Site: http://www.ada.org/en/science-research/health-policy-institute Available from the website.

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Keywords: Attitudes, Consumer satisfaction, Consumer surveys, Dental insurance, Knowledge level, Market research, Oral health, Patient Protection and Affordable Care Act

Annotation: This brief describes a project to support consumer assisters in five states and discusses some of the most challenging questions assisters sent to policy experts for technical help. Topics include determining household size, calculating income, evaluating eligibility for other coverage, verifying identity and immigration and citizenship status, changing plans, and addressing post-enrollment questions about coverage and benefits. Recommendations are included.

Contact: Georgetown University Health Policy Institute, Center on Health Insurance Reforms, 3300 Whitehaven Street, N.W., Suite 5000, Washington, DC 20007, Telephone: (202) 687-0880 Web Site: http://chir.georgetown.edu Available from the website.

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Keywords: Barriers, Consumer education, Consumer protection, Consumer satisfaction, Enrollment, Health care reform, Health insurance, Policy development, State programs, Technical assistance

Annotation: This annual report provides objective, comprehensive, independently-audited information on the quality and performance of commercial health benefit plans that operate in Maryland. Contents include key quality measures from the following seven categories of health benefit plan quality and performance comparisons: carrier disparities initiatives, primary care and wellness for children and adolescents, child respiratory conditions, women's health, primary care for adults, behavioral health, and member experience and satisfaction with health benefit plan.

Contact: Maryland Health Care Commission, 4160 Patterson Avenue, Baltimore, MD 21215, Telephone: (877) 245-1762 Secondary Telephone: (800) 735-2258 Fax: (410) 358-1236 Web Site: http://mhcc.maryland.gov Available from the website.

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Keywords: Adolescent health, Barriers, Child health, Consumer satisfaction, Health insurance, Health services delivery, Maryland, Measures, Mental health, Primary care, Quality assurance, State initiatives, Women', s health

Annotation: This resource presents a framework to help guide primary care practices in becoming high-performing patient-centered medical homes. The resource describes eight change concepts that can be used to stimulate specific, actionable steps that lead to improvement. The concepts include engaged leadership; quality improvement strategy; empanelment; continuous and team-based healing relationships; organized, evidence-based care; patient-centered interactions; enhanced access; and care coordination. Additional contents include implementation guides, assessment tools, presentations, and other materials on the change concepts as well as resources on payment and recognition.

Contact: Qualis Health, P.O. Box 33400, Seattle, WA 98133-0400, Telephone: (206) 364-9700 Fax: (206) 368-2419 Web Site: http://www.qualishealth.org Available from the website.

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Keywords: Access to health care, Barriers, Consumer satisfaction, Coordination, Evidence based medicine, Health care delivery, Health care reform, Leadership, Medical home, Model programs, Organizational change, Primary care, Program improvement, Quality assurance, Reimbursement, Relationships, Resources for professionals, Teamwork

Annotation: This document describes the results of a survey conducted to evaluate the customer satisfaction of end users of 38 resource centers in order to obtain information about the overall services provided by resource centers and to determine general information about the population served by the resource centers. The document points out areas of greatest satisfaction and areas where improvements can be made.

Contact: U.S. Maternal and Child Health Bureau, Health Resources and Services Administration, 5600 Fishers Lane, Rockville, MD 20857, Telephone: (301) 443-2170 Web Site: https://mchb.hrsa.gov

Keywords: Consumer satisfaction, Federal initiatives, Maternal and Child Health Bureau, Resource centers, Surveys

Annotation: This supplemental issue of the Journal of Perinatal Education focuses on the Coalition for Improving Maternity Services' initiative for improving maternity services and promoting normal birth. It describes principles underlying the Mother-Friendly Childbirth Initiatives, identifies the ten steps of Mother-Friendly Care and the evidence basis for the ten steps in separately authored articles. The appendix includes an article discussing the rationales and systematic reviews of both home birth and freestanding birth centers. Additional discussion and commentary is provided.

Contact: Lamaze International, 2025 M Street, N.W., Suite 800, Washington, DC 20036 , Telephone: (202) 367-1128 Secondary Telephone: (800) 368-4404 Fax: (202) 367-2128 E-mail: [email protected] Web Site: http://www.lamaze.org Available from the website.

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Keywords: Alternative birth styles, Birthing centers, Consumer satisfaction, Delivery rooms, Health services delivery, Home childbirth, Labor, Mothers, Physician patient relations, Pregnancy

Annotation: This report provides readers with a sequenced view of how the information consumer finds, uses, evaluates, and favors information resources, including physical and online libraries. The findings, which are based on responses to an online survey, are presented in five parts that are organized to categorize information consumer actions, attitudes, and brand values. Part 1 revies consumers' familiaritywith and use of libraries and information, as well as the information sources most frequently selected. Part 2 reports on how libraries are used and how newer information sources are impacting behavior. Part 3 looks at library brand determinants such as positive and negative attributes, trust, price, and lifestye fit. Part 4 provides unedited consumer views and advice about libraries' services, resources, and facilities. Part 5 looks at consumer differences across geographic regions. A conclusion summarizes findings, and appendices offer supporting data tables and sample verbatim responses to the survey.

Contact: OCLC Online Computer Library Center, 6565 Kilgour Place, Dublin, OH 43017-3395, Telephone: (614) 764-6000 Secondary Telephone: (800) 848-5878 Fax: (614) 764-6096 E-mail: [email protected] Web Site: http://www.oclc.org Available from the website. Document Number: ISBN 1-55653-364-0.

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Keywords: Consumer satisfaction, Consumer surveys, Information, Information services, Information sources, Libraries

Annotation: This report describes the Friendly Access program, a long-term research, education, and community development initiative designed to change maternal and child health care in ways that improve consumers' access, use, satisfaction, and outcomes. The report describes the program's core beliefs, mission, vision, and values; discusses the program's objectives; explains how the program is implemented at the community level; lists the expectations of founding partners; and discusses the role of the program office. The Laughton and Rhea Chiles Center for Health Mothers and Babies, which founded the program, as well as collaborating organizations, are also described. One appendix includes perinatal health care access and utilization guidelines.

Contact: Lawton and Rhea Chiles Center for Healthy Mothers and Babies, University of South Florida, College of Public Health, 3111 East Fletcher Avenue, Tampa, FL 33613-4660, Telephone: (813) 974-8888 Secondary Telephone: (877) 724-2359 Fax: (813) 974-8889 E-mail: [email protected] Web Site: http://health.usf.edu/publichealth/chilescenter/ Available from the website.

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• Progress Report

Keywords: Access to health care, Barriers, Child health, Childbirth, Community programs, Consumer satisfaction, Consumers, Demonstration programs, Education, Families, Health care systems, Health care utilization, Infant health, Initiatives, Low income groups, MCH programs, Maternal health, Medicaid, National programs, National programs, Postpartum women, Pregnancy, Prenatal care, Research, Women', s health

Annotation: This newsletter issue describes the National Friendly Access Program, a long-term research, education, and community development initiative designed to change maternal and child health care in ways that improve consumers' access, use, satisfaction, and outcomes. The issue discusses community projects initiated by the program, program evaluation, communities selected to serve as demonstration sites, promoting strength-based partnerships, news and updates, and the program calendar. The back page of the newsletter includes an introduction to the program's principal investigator and a list of advisory council members.

Contact: Lawton and Rhea Chiles Center for Healthy Mothers and Babies, University of South Florida, College of Public Health, 3111 East Fletcher Avenue, Tampa, FL 33613-4660, Telephone: (813) 974-8888 Secondary Telephone: (877) 724-2359 Fax: (813) 974-8889 E-mail: [email protected] Web Site: http://health.usf.edu/publichealth/chilescenter/ Available from the website.

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Keywords: Health care systems, Access to health care, Barriers, Child health, Childbirth, Community programs, Consumer satisfaction, Consumers, Demonstration programs, Education, Families, Health care utilization, Infant health, Initiatives, Low income groups, MCH programs, Maternal health, Medicaid, National programs, National programs, Postpartum women, Pregnancy, Prenatal care, Research, Women', s health

Annotation: This companion document to Oral Health for Ohio Head Start Children: Compendium of Promising Approaches presents the results of interviews of parents and staff in the evaluation study. Selected Early Head Start and Head Start staff and parents of children in the programs were interviewed about their attitudes and practices related to oral health care for young children in Ohio. Tables provide the interview results on program, staff, and family demographics; child age; staff and parent comments about age recommended for a child's first visit to the dentist; difficulty in finding participating providers and reasons for the difficulty; oral health care payment sources; needs and access to care; assistance to parents; strategies used by staff in oral health education; and additional strategies to improve oral health services for those in need. The appendices include the survey instruments used for Head Start staff and parents.

Contact: National Maternal and Child Oral Health Resource Center, Georgetown University, Washington, DC 20057, E-mail: [email protected] Web Site: https://www.mchoralhealth.org Available from the website.

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Keywords: State surveys, Case studies, Children, Consumer satisfaction, Early Head Start, Head Start, Ohio, Oral health, Program descriptions, Program evaluation, Questionnaires, Research, Statistics, Surveys

Annotation: This report compares the experiences of California Child Health Plan members with those of Kaiser Permanente (KP) children enrolled through other sources (Medi-Cal, commercial, and Healthy Families) and summarizes the results of four different analyses resulting from this study. Topics include "crowd out", a theory of that parents and/or employers drop private insurance in favor of less expensive, public alternatives such as Healthy Families and Medi-Cal, or private subsidized alternatives like the Child Health Plan; the experience and satisfaction with KP services among publicly and privately insured children; cost and utilization patterns; and policy implications. Endnotes and references are provided. Statistical information is presented in tables and charts at the end of the report.

Contact: California HealthCare Foundation, 1438 Webster Street, Suite 400, Oakland, CA 94612, Telephone: (510) 238-1040 Fax: (510) 238-1388 Web Site: http://www.chcf.org Available from the website.

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Keywords: California, California, Child health, Child health services, Consumer satisfaction, Costs, Eligibility, Enrollment, Health care financing, Health insurance, Low income groups, Parents, Surveys, Uninsured persons

Annotation: This survey report compares the perceptions and experiences of uninsured, limited English proficiency (LEP) adults in primarily safety net hospitals in 16 cities who needed and easily got an interpreter with those who did not get an interpreter. Survey topics include perceptions of hospital attitudes toward the uninsured, satisfaction with medical and support staff encounters, understanding medication instructions and paying for prescription drugs, paying for general medical care, availability of signs and written materials in Spanish, effects of financial experiences on likely future health care use, and implications of survey findings. Survey methods and data samples are outlined. The appendix lists the urban and suburban hospitals included in the survey. Statistics are provided in graph and chart formats throughout the report.

Contact: Access Project, 30 Winter Street, 7th Floor, Boston, MA 02108, Telephone: (617) 654-9911 Fax: E-mail: [email protected] Web Site: http://www.accessproject.org Available from the website.

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Keywords: Access to health care, Consumer satisfaction, Cultural competence, Cultural factors, Language barriers, Limited English speakers, Surveys, Uninsured persons

Annotation: This book reports on a study of Web site usability in which test groups were asked to find information on eight specific Web sites and rate their satisfaction with the experience. Participants were asked to evaluate, by completing a questionnaire, the navigation, use of text links, search capability, item comparison, readability and page layout, and graphic design of the Web sites. The book summarizes the experiences of the participants in these categories. The authors emphasize that this book is not about Web site design, but rather, about testing methods to determine if the Web site is accomplishing its intended purpose.

Contact: User Interface Engineering, 510 Turnpike Street, Suite 102 , North Andover, MA 01845, Telephone: (978) 327-5561 Secondary Telephone: (800) 588-9855 Fax: (978) 327-5568 Web Site: http://www.uie.com/ $29.95 plus $7.00 shipping and handling; sample chapter and table of contents available on website at no charge. Document Number: ISBN 1-55860-569-X.

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Keywords: Case studies, Consumer satisfaction, Design, Evaluation, World Wide Web

Annotation: This symposium studied organizational aspects of the states' transition to Medicaid managed care. Topics considered included how enrollment and disenrollment were handled, especially whether by private brokers or state employees; methods of outreach to new clients; client satisfaction and the handling of complaints and grievances; and client education and advocacy. A table shows how 11 states handle enrollment, whether by broker or state employees, the broker's functions, and how the broker is paid.

Contact: National Academy for State Health Policy, 10 Free Street, Second Floor, Portland, ME 04101, Telephone: (207) 874-6524 Secondary Telephone: (202) 903-0101 Fax: (207) 874-6527 E-mail: [email protected] Contact E-mail: 73512.316.compuserve.com Web Site: http://www.nashp.org Available from the website. Document Number: Publication no. MMC24.

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Keywords: Access to health care, Advocacy, Consumer education, Consumer satisfaction, Consumers, Delaware, Disenrollment, Enrollment, Indiana, Medicaid managed care, Minnesota, Missouri, New Jersey, New York, Ohio, Oregon, Quality assurance, Rhode Island, Utah, Washington

Annotation: This executive summary contains the findings of the Texas WIC Marketing Study; the summary includes background information on the study, its research objectives, and its use of social marketing techniques to assess the program. The summary includes information on the pregnant women enrolled in the program, their knowledge and use of the program, and their interactions with it. The summary also reviews the participants' use and satisfaction with the nutrition component of the program and includes information derived from the WIC staff members and program partners regarding its operations and management.

Contact: Best Start Social Marketing, 4809 E. Busch Boulevard, Suite 104, Tampa, FL 33617, Telephone: (813) 971-2119 Secondary Telephone: (800) 277-4975 Fax: (813) 971-2280 E-mail: [email protected] Contact E-mail: [email protected] Available upon request, $10.00 for shipping and handling.

Keywords: Access to health care, Children, Consumer satisfaction, Data, Federal programs, Infants, Nutrition programs, Pregnant women, Program evaluation, Program improvement, State MCH programs, Texas, WIC Program, Women

Annotation: This report describes a study of five health maintenance organizations in Dane and Milwaukee Counties, Wisconsin. The report examined what the plans did and did not cover, costs to families and family satisfaction, for the following three diagnoses: acute lymphocytic leukemia, cystic fibrosis, and developmental delay. Implications and recommendations are also reported. [Funded by the Maternal and Child Health Bureau]

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Keywords: Access to health care, Children with special health care needs, Consumer satisfaction, Health care costs, Health maintenance organizations